Compliance
Grievance Redressal
We take subscriber concerns seriously. The following mechanism outlines how to raise a complaint and the turnaround time at each escalation level.
How to raise a complaint
Subscribers and visitors may raise a complaint by writing to us via email. Please include your full name, registered email address, subscription details (if any), a clear description of the issue and any supporting documentation.
hello@thetradingmarvel.comEscalation matrix
Acknowledged within 1 working day. Resolved within 7 working days.
Reviewed within 3 working days. Resolved within 15 working days.
If you remain unsatisfied, you may file a complaint on the SEBI SCORES portal.
SEBI SCORES
If your grievance is not resolved to your satisfaction, you may approach the Securities and Exchange Board of India (SEBI) through the SCORES portal at scores.sebi.gov.in. SCORES enables investors to lodge complaints online and track their status.